NYC In-home Delivery

NYC Area Delivery

Delivery was prompt and careful, and the movers went to extraordinary lengths to bring my Monroe sofa into my home through a window when it was clear it would not fit through the apartment door. They couldn’t have been more professional and willing to do whatever was needed to ensure the sofa’s safe delivery and installation.

After waiting 6 months for the sofa to be delivered (was told it would take 3-4 months) the sofa’s velvet upholstery was scratched and damaged from the movers brining it in. Disappointed.

My experience was less than professional. I received a damaged couch. I asked for a return/pick up of the damaged couch and it was not going to happen until after the Thanksgiving holiday, which meant that the damaged couch would be in my house throughout the holidays, fragile time, with guests in my home and a couch in the middle of the living room that was not to be touched/damaged by my holiday guests.
I was rightly credited for the purchase of the couch. The company would not credit me for the delivery of the damaged couch.
So as I see it is I purchased a couch from Brooklyn Space and the couch was delivered damaged and I had to pay for the delivery fee of a damaged couch. The credit did not include the delivery fee, which they said was not applicable.
As I see it now is, that I bought a couch from Brooklyn Space and it was delivered damaged and I am on the hook for the delivery fee of a damaged couch. I would never recommend this company and I warn anyone thinking of a purchase of a couch from Brooklyn Space to look into the policies for returns and the quality of the work.

The sofas are beautiful and unique, the staff are so helpful and the gallery show that they had put on in the space was a beautiful touch.