Refund policy

HOW DOES THE 100 DAY TRIAL WORK?
-Your trial begins the day your sofa is delivered. Email us to initiate your return within 100 days.
-We’ll send a courier to pick up the sofa.
-Your original form of payment will be refunded in 7-10 business days after receiving the returned item(s).
-Refunds must be requested by the original owner, and requested from the original order email address.
-Item must be in its original (like new) condition.
-Delivery fee is non-refundable.
-No returns on sale/discounted items.
-No returns on custom orders.
-Exchanges are subject to an additional delivery charge.
-Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare are not eligible for refunds.
-Curbside delivery returns and exchanges must be in the original packaging.
-New York City deliveries: Returns within 14 days of delivery are refunded 100% (minus delivery fee). After day 14, returns are subject to a 20% restocking fee. We suggest visiting our showroom before purchasing.
-If delivery is not scheduled within 2 weeks of purchase, a 20% restocking fee will be applied to order cancellations and refund requests.

NATIONWIDE DELIVERY
In addition to the above, for purchases outside New York City.
-Customer is responsible to pay unsubsidized return shipping fees.
-There is a 20% restocking fee on all returns.

FINAL SALES
All sale prices and discounted purchases are final. Custom made/special order pieces are final sale. No returns or exchanges will be accepted.
If you request a refund, any subsequent purchase(s) will be final.
If you request an exchange, there will be no refund or exchange on the new item(s).

WHAT IS YOUR WARRANTY?
All Brooklyn Space sofas and furniture have a 1 year warranty against defects in materials and workmanship when used normally. Warranty is applicable within the New York City extended area. Non-commerical use only. Brooklyn Space will either repair or replace the item (at our discretion).
"AS IS"- Pieces marked "as is" are final sale without warranty.