Terms and conditions
Brooklyn Space sofas are available in the New York City +200 miles, including Boston, Philadelphia, Baltimore and Washington, D.C.
By limiting our delivery area, we lower our prices and emissions.
How long does delivery take?
In-stock sofas can be delivered in 5-7 business days to New York City and Philadelphia. Other areas may take longer.
HOW DOES THE 100 DAY TRIAL WORK?
-Your trial begins the day your sofa is delivered. Email us to initiate your return within 100 days.
-We’ll send a courier to pick up the sofa.
-Your original form of payment will be refunded.
-Refunds must be requested by the original owner, and requested from the original order email address.
-Sofa must be in its original condition.
-Delivery fee is non-refundable.
-No returns on sale/discounted items.
-No returns on custom orders.
-New York City and Philadelphia deliveries: Returns requested within 14 days of delivery are refunded 100% (minus delivery fee). After day 14, sofas returns are subject to a 20% restocking fee. We suggest checking out our sofas before you buy at 68 Jay Street #605.
-Outside of New York City and Philadelphia deliveries: the delivery fee is non-refundable and returns are subject to a 20% restocking fee. Exchanges are subject to an additional delivery charge.
-Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare are not eligible for refunds.
-Returns are only allowed from the original purchaser. Returns must be requested from the email address used on the order.
-If delivery is not scheduled within 2 weeks of purchase, a 20% restocking fee will be applied to order cancellations and refund requests.
-Curbside delivery returns and exchanges must be in the original packaging.
We process refunds 5-7 business days after receiving the returned item(s).
DELIVERY DELAY (STORAGE)
Sofa delivery can be delayed (stored) for free up to two weeks after purchase. If you need to delay delivery longer, please contact us.
Brooklyn Space may charge a storage fee of $100 per month, per item stored.
CAN I RESCHEDULE MY DELIVERY?
You may reschedule or cancel your delivery for free by email no less than 3 business days before your scheduled delivery. Deliveries that are rescheduled or canceled less than 3 days before your scheduled delivery will be subject to a new delivery fee.
HOW MUCH DOES SHIPPING COST?
Brooklyn Space offers in-home delivery in NYC and Philadelphia for $100. Other areas vary based on location.
HOW DOES SOFA REMOVAL WORK?
Brooklyn Space removes and finds a new home for your old sofa.
9.8 million tons of furniture end up in the landfill each year. Finding a new home for your couch keeps it from the landfill.
The cost of sofa removal is $150, and must be paid for and scheduled at least 48 hours ahead of delivery. We remove you old sofa at the same time and place as we deliver your new sofa. The sofa we remove must be the same size or smaller than what we deliver. No sectionals, chaise or sleeper sofas. Once a sofa is removed, we are unable to return it.
Sofa removal is only available in New York City.
Sofas that are in bad condition may not find a new home, but we will try our best.
All sofas and furniture purchased from Brooklyn Space come with a 1 year warranty against defects in materials and workmanship when used normally.
The warranty applies to the original owner in the Brooklyn Space delivery area.
HOW DO I CONTACT BROOKLYN SPACE?
Email email@example.com, call (718) 635-2010, our visit one of our showrooms.
We do not sell your data.
All sale prices and discounted purchases are final. Custom made sofa purchases are final. No returns or exchanges will be accepted.
If you request a refund, any subsequent purchase(s) will be final.
If you request an exchange, there will be no refund or exchange on the new item(s).