Terms and conditions

Terms and conditions


What is the Brooklyn Space delivery area?

Brooklyn Space sofas are available in the New York City +200 miles, including Boston, Philadelphia, Baltimore and Washington, D.C.
By limiting our delivery area, we lower our prices and emissions.

How does the 100 day trial work?

-Your trial begins the day your sofa is delivered. Call or email us to initiate your return within 100 days.

-We’ll send a courier to pick up the sofa on your schedule.

-Your original form of payment will be refunded.

-Refunds must be requested by the original owner, and requested from the original order email address.

-Sofa must be in its original condition.

-Delivery fee is non-refundable.

-No returns on sale/discounted items.

-Returns requested within 14 days of delivery are refunded 100% (minus delivery fee). After day 14, sofas returns are subject to a 20% restocking fee. We suggest checking out our sofas before you buy at 68 Jay Street #605.

-Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare are not eligible for refunds.

-Returns are only allowed from the original purchaser, and at the original delivery address. Returns must be requested from the email address used on the order.

-If delivery is not scheduled within 2 weeks of purchase, a 20% restocking fee will be applied to order cancellations and refund requests.

Refunds and Exchanges

If you request a refund, any subsequent purchases will be final, and there will be no refunds or exchanges. 

If you request an exchange, there will be no refunds or exchanges on the new item(s).

Delivery Delay (storage)

Sofa delivery can be delayed (stored) for free up to two weeks after purchase. If you need to delay delivery longer, please contact us.

Delivery estimates

Delivery estimates are listed on furniture available for pre-order. The actual delivery date is subject to change.

Can I schedule my delivery?

Yes! Please read about fast and easy furniture delivery here.

You may reschedule your delivery for free by email up to 24 hours before your delivery window begins. Reschedule requests made less than 24 hours prior to delivery, or if no one is home when the delivery team arrives, are subject to a new delivery fee.

How much does shipping cost?

Brooklyn Space offers delivery for a flat rate based on location ($100-$200).

How much does sofa removal cost?

Brooklyn Space removes and upcylcles your old sofa for free.
9.8 million tons of furniture end up in the landfill each year. Finding a new home for your couch keeps it from the landfill.

Please note, the sofa we remove cannot be larger than the sofa we deliver.

If you would like for us to remove your old sofa, you must notify us by email no less than 48 hours before delivery.

This service is only available to Brooklyn Space customers.

What is your warranty?

All Brooklyn Space sofas have a 2 year warranty against defects in materials and workmanship when used normally.

How do I contact Brooklyn Space?

Email service@brooklynspace.co, call (718) 635-2010, our visit us at 68 Jay Street #605, Brooklyn, NY.

Data

We do not sell your data.

 

All sale prices or discounted purchases are final. No returns will be accepted.